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Courses


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This course is designed to give new administrators practical experience in configuring and managing Act! This is not designed for end users as much of the content requires administrator privileges

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ACT! Administration. Duration: 1 day Course Aims: This course is designed to give new administrators practical experience in configuring and managing ACT! Most of the functionality is the same for versions 2011/2012/2013 & Act V16 delivery will be updated according to the version. NOTE: This is not designed for end users as much of the content requires administrator privileges.

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This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2016. This course focuses on how to create a successful deployment of all the primary Microsoft Dynamics CRM components: The Microsoft Dynamics CRM Server, The email router and Server Side Synchronisation, Microsoft Dynamics CRM for Office Outlook. The course also covers the topics of upgrading from earlier versions, configuring an Internet-facing deployment and administrative tasks.

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This course discusses the tasks required to support and administer their CRM Deployment. These tasks include one-off initial setup tasks as well as on-going maintenance tasks. This course is intended for novice & experienced system administrators, implementation consultants, system integrators, technical or support professionals who need to understand the technical aspects & administrative functionality of CRM.

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This one-day CRM Reporting course informs delegates how to deliver both simple and more complex reports to their the CRM system. Delegates will first learn how to use the basic report wizard to create reports, import and export reports. Delegates will then create reports using the more complex SQL Server Data Tools environment. Reports will be written using both T-SQL and FetchXML. This course is designed for both CRM On-premise users and CRM Online users.

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