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Courses


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The ITIL® Foundation and Practitioner Fast Track course is an intensive, blended learning course for experienced service management professionals. Through undertaking the course, delegates will not just be able to understand ITIL best practice, but also to be able to understand how to implement service improvement in their organisation.

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The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

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The ITIL® Foundation Certificate course is intended for people working in IT Service Management who may be new to the role or may already have experience in this function. Delegates will learn about the internationally recognised best practice concepts of the IT Infrastructure Library (ITIL®) and the benefits that can be gained by adopting the processes. Learning outcomes of the course: On completion of the course, the participants should be able to: Identify ITIL® Best Practice terminology; Terms, Definitions and Phrases. Discuss the principles of the IT Service Management processes and how they relate to each other in order to deliver a quality IT service.

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The 3 Day ITILP3 course is ideal for most Service Managers and includes a focus on the practical application of the principles and concepts – as well as gives reasonable time for assignments and exercises to aid understanding.

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