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Business Writing Workshop

Course Overview

Write business letters, memos, faxes and e-mails that get results Plan writing in terms of objectives, content and structure, for the reader Choose the best style and tone for a particular purpose and reader persuade through writing Select appropriate language Construct sentences and paragraphs to best effect Use good grammar, correct spelling and effective punctuation Avoid common pitfalls and mistakes

Course Duration 1 Day After completing this course, delegates should be able to: Write business letters, memos, faxes and e-mails that get results Plan writing in terms of objectives, content and structure, for the reader Choose the best style and tone for a particular purpose and reader persuade through writing Select appropriate language Construct sentences and paragraphs to best effect Use good grammar, correct spelling and effective punctuation Avoid common pitfalls and mistakes Pre Course Work: Think about the writing you do at work, and any difficulties you have with it. Consider examples of other people’s letters and other writing that you admire. Collect and bring to the workshop some examples of letters, etc, that you have written recently, or plans for those you have to write soon. Workshop Agenda: SESSION 1: Introduction to the Train the Trainer Programme SESSION 2: How to Start a Training Session a) 10 Techniques for Learning Names b) 10 Questions for Obtaining Participant Expectations c) Advertising and Managing Expectations d) Training Needs Assessment SESSION 3: The Experiential Learning Cycle a) Experiential Learning b) Malcolm Knowles and Andragogy c) ELC as per Lewin SESSION 4: Communication a) Aids to Effective Listening b) Barriers to Verbal Communication c) Questioning Techniques SESSION 5: Managing Groups in Training a) Helping Groups Work More Effectively b) Dealing with Difficult Participants c) ASTD Stages of Group Development d) Which Group Am I? SESSION 6: Designing a Training Session a) Goals and Objectives b) Training Activities c) Sample Session Design Plan d) Sample Session Format e) Common Pitfalls in Training Design SESSION 7: Closure - Winding Things Up a) Review Activities b) Acknowledging Completion c) Sample Mid Course Evaluation d) Sample Action Plans e) Sample End of Course Evaluation