Developing Assertiveness And Confidence Duration 1 Day
Course Overview
This one day programme has been designed to enable the candidate to discover how effective assertiveness can have a positive impact in the workplace; we also look at handling difficult people and situations with confidence. We also cover the need to understand the different assertive behaviours and how to build a rapport when dealing with difficult people of situations.
Understanding Different Assertive Behaviours
- What is your own style?
- Learn the benefits of adopting a more assertive behaviour.
- Identify your own communication strengths and weaknesses.
- Discover the key differences between the various assertive behaviours.
- Learn to recognise passive, aggressive, submissive, indirect or assertive behaviour.
Assertive Communication Skills
- Learn to confidently use your voice.
- Identify the power of body language.
- Recognise the importance of listening skills.
- Learn how easy it is to build rapport and trust.
- Learn the impact of positive and negative phrases.
- Discover how to make an excellent first impression and the benefit.
Key Techniques
- Learn how to delegate simple tasks.
- Learn how to use the correct level of assertiveness.
- Saying “No” with confidence and clarity.
- Learn to take responsibility for your role and workload.
- Recognise how to respect the views and beliefs of others.
- Direct approach Vs Non-Direct approach.
- Learn how to express your views and get results that benefit you and others.
- Effective communication and how to use this to your advantage.
- Discover how to establish facts and gain clarification through effective questioning.
Creating a Successful Outcome
- Identify the importance of win/win.
- Learn how to disagree with people constructively.
- Learn how to approach difficult and aggressive people with confidence.
This training can be tailored
Developing Assertiveness And Confidence Duration 1 Day
Course Overview
This one day programme has been designed to enable the candidate to discover how effective assertiveness can have a positive impact in the workplace; we also look at handling difficult people and situations with confidence. We also cover the need to understand the different assertive behaviours and how to build a rapport when dealing with difficult people of situations.
Understanding Different Assertive Behaviours
- What is your own style?
- Learn the benefits of adopting a more assertive behaviour.
- Identify your own communication strengths and weaknesses.
- Discover the key differences between the various assertive behaviours.
- Learn to recognise passive, aggressive, submissive, indirect or assertive behaviour.
Assertive Communication Skills
- Learn to confidently use your voice.
- Identify the power of body language.
- Recognise the importance of listening skills.
- Learn how easy it is to build rapport and trust.
- Learn the impact of positive and negative phrases.
- Discover how to make an excellent first impression and the benefit.
Key Techniques
- Learn how to delegate simple tasks.
- Learn how to use the correct level of assertiveness.
- Saying “No” with confidence and clarity.
- Learn to take responsibility for your role and workload.
- Recognise how to respect the views and beliefs of others.
- Direct approach Vs Non-Direct approach.
- Learn how to express your views and get results that benefit you and others.
- Effective communication and how to use this to your advantage.
- Discover how to establish facts and gain clarification through effective questioning.
Creating a Successful Outcome
- Identify the importance of win/win.
- Learn how to disagree with people constructively.
- Learn how to approach difficult and aggressive people with confidence.
This training can be tailored
