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  • Microsoft/Microsoft Windows 10 Supporting and Troubleshooting Duration 5 Days

Microsoft Windows 10 Supporting And Troubleshooting Duration 5 Days

Course Overview

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

 

 

 

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

 

Course content:

Module 1: Implementing a Troubleshooting Methodology
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.

Lesson

Overview of Windows 10

Introduction to the EDST Job Role

Overview of the Troubleshooting Steps

Troubleshooting Tools

Lab : Implementing a Troubleshooting Methodology

Implementing a Troubleshooting Methodology

Lab : Using Troubleshooting Tools for Windows 10

Using Troubleshooting Tools

Module 2: Troubleshooting Startup Issues
This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

Lesson

Overview of the Windows 10 Startup Recovery Environment

Troubleshooting Startup Settings

Troubleshooting Operating System Services Issues

Recovering BitLocker-Protected Drives

Lab : Troubleshooting Startup Issues

Resolving a Startup Problem (1)

Resolving a Startup Problem (2)

Resolving a Startup Problem (3)

Lab : Recovering BitLocker-Encrypted Drives

Recovering a BitLocker-Encrypted Drive

Creating a New BitLocker Password

Module 3: Troubleshooting Hardware and Device Drivers
This module explains how to enable students to resolve issues related to device drivers and hardware devices.

Lesson

Troubleshooting Device Driver Failures

Overview of Hardware Troubleshooting

Troubleshooting Physical Failures

Monitoring Reliability

Configuring the Registry

Lab : Troubleshooting Device Driver Issues

Resolving Hardware Issues

Configuring Group Policy Settings to Control Device Installation

Adding a Missing Device Driver to a Driver Store

Reverting a Problematic Device Driver

Lab : Troubleshooting Hardware Issues

Diagnosing Memory

SynTroubleshooting and Repairing Failed Disk Redundancychronizing Settings between Devices

Accessing Data on a Foreign Volume

Module 4: Troubleshooting Remote Computers
This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.

Lesson

Using Remote Desktop

Using Remote Assistance

Remoting with Windows PowerShell

Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

Using Remote Desktop

Using Remote Assistance

Lab : Troubleshooting Remote Computer by using Windows PowerShell

Using Windows PowerShell Remoting

Module 5: Resolving Network Connectivity Issues
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Lesson

Determining Network Settings

Troubleshooting Network Connectivity Issues

Troubleshooting Name Resolution

Lab : Resolving Network Connectivity Issues

Resolving a Network Problem (1)

Resolving a Network Problem (2)

Troubleshooting a Wireless Network

Lab : Resolving Name Resolution Issues

Resolving a Network Problem (1)

Resolving a Network Problem (2)

Resolving a Network Problem (3)

Module 6: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lesson

Overview of Group Policy Application

Resolving Client Configuration Failures and GPO Application Issues

Lab : Troubleshooting Group Policy Application Issues

Resolving Group Policy Application (1)

Resolving Group Policy Application (2)

Lab : Resolving Group Policy Issues

Resolving Group Policy Application (1)

Resolving Group Policy Application (2)

Lab : Installing and Sharing a Printer

Installing and Sharing a Printer

Module 7: Troubleshooting User Settings
This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.

Lesson

Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings

Lab : Troubleshooting Sign in Problems

Resolving Sign in Problem (1)

Resolving Sign in Problem (2)

Resolving Sign in Problem (3)

Lab : Troubleshooting the Application of User Settings

Resolving Folder Redirection Problem

Resolving Roaming User Profile Problem

Module 8: Troubleshooting Remote Connectivity
This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.

Lesson

Troubleshooting VPN Connectivity Issues

Troubleshooting DirectAccess

Lab : Troubleshooting VPN Connectivity

Troubleshooting VPN Connectivity (1)

Troubleshooting VPN Connectivity (2)

Lab : Configuring and Troubleshooting DirectAccess

Configuring and Verifying DirectAccess Client-Side Settings

Troubleshooting DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.

Lesson

Troubleshooting File Permissions Issues

Recovering Files Encrypted by EFS

Troubleshooting Printer Access Issues

Lab : Troubleshooting File Access Issues

Resolving a File Access Issue (1)

Resolving a File Access Issue (2)

Lab : Troubleshooting Access to Encrypted Files

Recovering Encrypted File

Lab : Troubleshooting Printer Access Issues

Resolving a Printer Access Issue (1)

Resolving a Printer Access Issue (2)

Module 10: Troubleshooting Resource Access for Non Domain Member Clients
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

Lesson

Configuring and Troubleshooting Device Registration

Configuring and Troubleshooting Work Folders

Configuring and Troubleshooting OneDrive Access

Lab : Troubleshooting Resource Access for Clients that are not Domain Members

Troubleshooting Device Registration

Troubleshooting Work Folders

Troubleshooting OneDrive for Business

Module 11: Troubleshooting Applications
This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.

Lesson

Troubleshooting Desktop App Installation Issues

Troubleshooting Desktop Apps

Managing Windows Store Apps

Troubleshooting Access to Company Web Applications

Lab : Troubleshooting Desktop Apps

Troubleshooting AppLocker Policy Application

Troubleshooting Application Compatibility issue

Lab : Troubleshooting Access to Company Web Applications

Troubleshooting Internet Explorer Issue

Troubleshooting Microsoft Edge Issue

Module 12: Maintaining Windows 10
This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.

Lesson

Managing and Troubleshooting Windows Activation

Monitoring and Troubleshooting Performance

Applying Applications and Windows Updates

Lab : Monitoring and Troubleshooting Performance

Troubleshooting a Performance Problem (1)

Troubleshooting a Performance Problem (2)

Troubleshooting a Performance Problem (3)

Module 13: Recovering Data and Operating System
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.

Lesson

File Recovery in Windows 10

Recovering an OS

Lab : Recovering Data

Recovering Data from Azure Backup

Recovering Deleted File by Using File History

Lab : Provisioning Computer to Comply with Company Standards

Provision Computer to Comply with Company Standards