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Microsoft Dynamics CRM & Dynamics 365 Administration

Course Overview

This course discusses the tasks required to support and administer their CRM Deployment. These tasks include one-off initial setup tasks as well as on-going maintenance tasks. This course is intended for novice & experienced system administrators, implementation consultants, system integrators, technical or support professionals who need to understand the technical aspects & administrative functionality of CRM.



Duration: 2 Days


Previous User level experience of Microsoft Dynamics CRM

Delegates will learn how to

Delegates will learn how to configure the Security Model for Microsoft Dynamics CRM, setup and maintain an Audit envionment. Delegates will also learn how to synchronise an email system with CRM and configure syste, settings. The course additionally covers how to maintain the CRM deployment through the use of the Deployment Manager. Finally the course covers topics of maintaining and troubleshooting a CRM Deployment.


Module 1: Administering Overview

Module 2: Security: Business Units & Security Roles

Module 3: Security: User Management & Teams

Module 4: Auditing

Module 5: Email Management

Module 6: Configuring System Settings

Module 7: Maintaining and Troubleshooting Dynamics CRM

Module 8: Deployment Manager