The Newly Appointed Manager Duration 3 Days
Course Overview
Management development involves the training of managers in basic leadership skills enabling them to function effectively in their positions. For newly appointed managers this typically involves the development of the ability to focus on the effective management of their employee resources, while Striving to understand and achieve the strategies and goals of the business. Management development will include programs that teach decision-making skills, creating and managing successful work teams, Communication to include internal customer care. In this 3 day course we look towards the start of building your Management Experience. First time managers with little formal experience require support as they learn to handle their new responsibilities and deal with their most crucial resource - their people.
Who should attend this course: This course is suitable for new managers with little management
experience.
Delivery of training: The training course content can be tailored in line with your business objectives.
Management:
Making the first move into management
The role of the Manager
The mechanics & dynamics of supervision
Personal impact and effectiveness
The leadership role
Leadership styles
Developing your leadership skills
Communication Skills
Key communication skills
Listening skills
Giving clear instructions
Body language
Leading effective team briefings
Saying no
Customer Care (Stakeholders etc. :)
Identifying Customer & Organisational needs
Who are Internal Customers?
Why is Internal Customer Care important?
What do internal customers want?
Motivation
Motivating yourself and others
Characteristics of effective teams
Recognising the needs of subordinates
Putting theory into practise
Controlling the team
Maintaining team performance
Delegation
Dealing with problem behaviour
Disciplines and reprimands
Dealing with difficult situations – staff or public
Teams
Developing Team Work
Resolving conflict within the teams
Explore individual issues
Deal with the practical problems
Managing your teams development
Identifying training needs
On the job training
Performance reviews
Setting objectives
Time Management
Time Management and Success
What or Who Controls Your Time
Team Time & Your Time
The principles of Time Management
Importance of Goal/Objective Setting
Time and Planning
Getting organised
Time planning and prioritisation
Managing meetings
Work allocation
Strategic Planning
Introducing change
Company culture
Quality and you
Action planning
The Newly Appointed Manager Duration 3 Days
Course Overview
Management development involves the training of managers in basic leadership skills enabling them to function effectively in their positions. For newly appointed managers this typically involves the development of the ability to focus on the effective management of their employee resources, while Striving to understand and achieve the strategies and goals of the business. Management development will include programs that teach decision-making skills, creating and managing successful work teams, Communication to include internal customer care. In this 3 day course we look towards the start of building your Management Experience. First time managers with little formal experience require support as they learn to handle their new responsibilities and deal with their most crucial resource - their people.
Who should attend this course: This course is suitable for new managers with little management
experience.
Delivery of training: The training course content can be tailored in line with your business objectives.
Management:
Making the first move into management
The role of the Manager
The mechanics & dynamics of supervision
Personal impact and effectiveness
The leadership role
Leadership styles
Developing your leadership skills
Communication Skills
Key communication skills
Listening skills
Giving clear instructions
Body language
Leading effective team briefings
Saying no
Customer Care (Stakeholders etc. :)
Identifying Customer & Organisational needs
Who are Internal Customers?
Why is Internal Customer Care important?
What do internal customers want?
Motivation
Motivating yourself and others
Characteristics of effective teams
Recognising the needs of subordinates
Putting theory into practise
Controlling the team
Maintaining team performance
Delegation
Dealing with problem behaviour
Disciplines and reprimands
Dealing with difficult situations – staff or public
Teams
Developing Team Work
Resolving conflict within the teams
Explore individual issues
Deal with the practical problems
Managing your teams development
Identifying training needs
On the job training
Performance reviews
Setting objectives
Time Management
Time Management and Success
What or Who Controls Your Time
Team Time & Your Time
The principles of Time Management
Importance of Goal/Objective Setting
Time and Planning
Getting organised
Time planning and prioritisation
Managing meetings
Work allocation
Strategic Planning
Introducing change
Company culture
Quality and you
Action planning
