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APMG Change Management Certification

Course Overview

The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informed member of a team working on an organisational change initiative. The Foundation qualification is also a pre-requisite for the Practitioner qualification. This qualification is aimed at individuals who are involved in change initiatives who require a working knowledge of the key principles of change management, who need to know the terminology used and some of the theory behind the practice. It is also the introduction to the higher-level Practitioner qualification and therefore includes all those who are the target audience for that qualification.

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The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organisational change situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve.

This qualification is aimed at change managers and aspiring change managers. It is also relevant to other key staff involved in the design, development and delivery of change programmes, including change leaders (e.g., Senior Responsible Owners), change ‘agents’

(e.g., Business Change Managers), change implementers (e.g., Programme Managers), change support (e.g., Programme Office) and operational line managers/staff.

The qualifications are focused on helping people understand change management, the impact it has within their organisation and their role in the successful implementation of organisational change.

The course contents include:

[A] Change and the Individual

The Change Management Context

Learning and the individual

Learning process and styles

Learning dip

Change and the Individual

Motivation theories

Individual differences

[B] Change and the Organization

Metaphors of organisations

Organisation culture and change

Models of change

Key roles in organisational change

Drivers of change

Developing vision

Moving towards desired future state

[C] Communication and Stakeholder Engagement

Stakeholder engagement Principles

Identifying and segmenting stakeholders

Personas and empathy maps

Communication and engagement

Communications biases

Feedback and communications approaches

Communicating change – factors, barriers, and approaches

Stakeholder mapping

Influencing strategies

Communications channels (Push-Pull & Lean-Rich)

Planning communications

Change impact

Identifying and assessing change impact

Stakeholder impact assessment

 [D] Change management practice

Change severity assessment

Change readiness

Motivation to change and supporting individuals

Change agent networks

Building organisational change readiness

Building the change team and stages of team development

Key elements of Change management plan

Preparing for resistance

The APMG-International Agile Project Management, Change Management and PRAXIS and the Swirl Device logos are trademarks of The APM Group Limited. Training is delivered by JCS training associates Raj Khanna Associates Limited