APMG Change Management Certification
Course Overview
The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informed member of a team working on an organisational change initiative. The Foundation qualification is also a pre-requisite for the Practitioner qualification. This qualification is aimed at individuals who are involved in change initiatives who require a working knowledge of the key principles of change management, who need to know the terminology used and some of the theory behind the practice. It is also the introduction to the higher-level Practitioner qualification and therefore includes all those who are the target audience for that qualification.
CHANGE MANAGEMENT - FOR DATES E: training@jcstraining.com or t: 01604 495252
FOUNDATION
PRACTITIONER
The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organisational change situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve.
This qualification is aimed at change managers and aspiring change managers. It is also relevant to other key staff involved in the design, development and delivery of change programmes, including change leaders (e.g., Senior Responsible Owners), change ‘agents’
(e.g., Business Change Managers), change implementers (e.g., Programme Managers), change support (e.g., Programme Office) and operational line managers/staff.
The qualifications are focused on helping people understand change management, the impact it has within their organisation and their role in the successful implementation of organisational change.
The course contents include:
[A] Change and the Individual
The Change Management Context
Learning and the individual
Learning process and styles
Learning dip
Change and the Individual
Motivation theories
Individual differences
[B] Change and the Organization
Metaphors of organisations
Organisation culture and change
Models of change
Key roles in organisational change
Drivers of change
Developing vision
Moving towards desired future state
[C] Communication and Stakeholder Engagement
Stakeholder engagement Principles
Identifying and segmenting stakeholders
Personas and empathy maps
Communication and engagement
Communications biases
Feedback and communications approaches
Communicating change – factors, barriers, and approaches
Stakeholder mapping
Influencing strategies
Communications channels (Push-Pull & Lean-Rich)
Planning communications
Change impact
Identifying and assessing change impact
Stakeholder impact assessment
[D] Change management practice
Change severity assessment
Change readiness
Motivation to change and supporting individuals
Change agent networks
Building organisational change readiness
Building the change team and stages of team development
Key elements of Change management plan
Preparing for resistance
The APMG-International Agile Project Management, Change Management and PRAXIS and the Swirl Device logos are trademarks of The APM Group Limited. Training is delivered by JCS training associates Raj Khanna Associates Limited
APMG Change Management Certification
Course Overview
The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informed member of a team working on an organisational change initiative. The Foundation qualification is also a pre-requisite for the Practitioner qualification. This qualification is aimed at individuals who are involved in change initiatives who require a working knowledge of the key principles of change management, who need to know the terminology used and some of the theory behind the practice. It is also the introduction to the higher-level Practitioner qualification and therefore includes all those who are the target audience for that qualification.
CHANGE MANAGEMENT - FOR DATES E: training@jcstraining.com or t: 01604 495252
FOUNDATION
PRACTITIONER
The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organisational change situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve.
This qualification is aimed at change managers and aspiring change managers. It is also relevant to other key staff involved in the design, development and delivery of change programmes, including change leaders (e.g., Senior Responsible Owners), change ‘agents’
(e.g., Business Change Managers), change implementers (e.g., Programme Managers), change support (e.g., Programme Office) and operational line managers/staff.
The qualifications are focused on helping people understand change management, the impact it has within their organisation and their role in the successful implementation of organisational change.
The course contents include:
[A] Change and the Individual
The Change Management Context
Learning and the individual
Learning process and styles
Learning dip
Change and the Individual
Motivation theories
Individual differences
[B] Change and the Organization
Metaphors of organisations
Organisation culture and change
Models of change
Key roles in organisational change
Drivers of change
Developing vision
Moving towards desired future state
[C] Communication and Stakeholder Engagement
Stakeholder engagement Principles
Identifying and segmenting stakeholders
Personas and empathy maps
Communication and engagement
Communications biases
Feedback and communications approaches
Communicating change – factors, barriers, and approaches
Stakeholder mapping
Influencing strategies
Communications channels (Push-Pull & Lean-Rich)
Planning communications
Change impact
Identifying and assessing change impact
Stakeholder impact assessment
[D] Change management practice
Change severity assessment
Change readiness
Motivation to change and supporting individuals
Change agent networks
Building organisational change readiness
Building the change team and stages of team development
Key elements of Change management plan
Preparing for resistance
The APMG-International Agile Project Management, Change Management and PRAXIS and the Swirl Device logos are trademarks of The APM Group Limited. Training is delivered by JCS training associates Raj Khanna Associates Limited
