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Communication Skills Duration 1 Day

Course Overview

Good communication skills are vital for conveying information to people clearly and succinctly and in a way that they can understand. Communication is a two way process and good communication is about being a good listener as well as a good speaker. You need to be empathic, so that you can understand how others will interpret your words and behaviour.  




Course objectives:

Introduction to Communication Skills

  • What are the issues faced?

Recognise why communication builds better relationships

  • Understanding the other person’s point of view
  • Effective Communication
  • Communication Cycle

Communication Filters

  • Mehrabian’s communication model
  • Non-verbal communication
  • Body Language

Understanding different personalities and how they communicate

  • Personality Profiling

Identifying your own and other people’s communication styles

  • Understanding different communication styles
  • Listening vs Asserting

Understanding other people’s perceptions

  • Identity vs Reputation
  • Perceptual Positions

How Learning and thinking styles affect communication

  • VAC Learning styles
  • Global & Analytical Thinking Styles

Presenting a positive image when communicating

  • Self-esteem and confidence
  • Effective speaking
  • Personal appearance

Putting it all into Practice

  • Putting together a personal action plan

This training can be tailored