Communication Skills Duration 1 Day
Course Overview
Good communication skills are vital for conveying information to people clearly and succinctly and in a way that they can understand. Communication is a two way process and good communication is about being a good listener as well as a good speaker. You need to be empathic, so that you can understand how others will interpret your words and behaviour.
Course objectives:
Introduction to Communication Skills
- What are the issues faced?
Recognise why communication builds better relationships
- Understanding the other person’s point of view
- Effective Communication
- Communication Cycle
Communication Filters
- Mehrabian’s communication model
- Non-verbal communication
- Body Language
Understanding different personalities and how they communicate
- Personality Profiling
Identifying your own and other people’s communication styles
- Understanding different communication styles
- Listening vs Asserting
Understanding other people’s perceptions
- Identity vs Reputation
- Perceptual Positions
How Learning and thinking styles affect communication
- VAC Learning styles
- Global & Analytical Thinking Styles
Presenting a positive image when communicating
- Self-esteem and confidence
- Effective speaking
- Personal appearance
Putting it all into Practice
- Putting together a personal action plan
This training can be tailored
Communication Skills Duration 1 Day
Course Overview
Good communication skills are vital for conveying information to people clearly and succinctly and in a way that they can understand. Communication is a two way process and good communication is about being a good listener as well as a good speaker. You need to be empathic, so that you can understand how others will interpret your words and behaviour.
Course objectives:
Introduction to Communication Skills
- What are the issues faced?
Recognise why communication builds better relationships
- Understanding the other person’s point of view
- Effective Communication
- Communication Cycle
Communication Filters
- Mehrabian’s communication model
- Non-verbal communication
- Body Language
Understanding different personalities and how they communicate
- Personality Profiling
Identifying your own and other people’s communication styles
- Understanding different communication styles
- Listening vs Asserting
Understanding other people’s perceptions
- Identity vs Reputation
- Perceptual Positions
How Learning and thinking styles affect communication
- VAC Learning styles
- Global & Analytical Thinking Styles
Presenting a positive image when communicating
- Self-esteem and confidence
- Effective speaking
- Personal appearance
Putting it all into Practice
- Putting together a personal action plan
This training can be tailored
