Customer Care Development Course Duration: 1 Day
Course Overview
Course Content This course will include a PowerPoint presentation of the main topics supplemented by interactive sessions to reinforce learning of technique. Workbooks will be provided to include all information delivered as part of the course. Bespoke training – we can design and deliver a course that is centred on the exact requirement of your team and what you want to achieve.
Prerequisites: none
Interactive sessions will be included on:-
Customer needs — workgroup to identify & discuss customer needs & how to meet them
Dealing with Complaints — Role play based on situation & outcome
Action plan for progress — interactive brainstorm session & completion of personal plan
The main Course Elements will include:
Identifying Your Customer’s needs
The importance of Customer Service today
The different types of customer- internal, external & personality differences
Building rapport
Questioning & Listening Skills
Knowing Your Product
Meeting Customer Expectations
Recognising potential sales
Professionalism & Positive Service
Developing a Service Plan
Retaining your Customer
Building on your customer base & gaining referrals
Ensuring satisfaction
Dealing with complaints positively
Projecting a Positive Image
Improving Interpersonal Skills
Projecting a Positive Image AT ALL TIMES
Identifying the benefits: - to you, to the customer, to the business.
Informal marketing
Action Plan for Personal Excellent Customer Service
This training can be tailored
Customer Care Development Course Duration: 1 Day
Course Overview
Course Content This course will include a PowerPoint presentation of the main topics supplemented by interactive sessions to reinforce learning of technique. Workbooks will be provided to include all information delivered as part of the course. Bespoke training – we can design and deliver a course that is centred on the exact requirement of your team and what you want to achieve.
Prerequisites: none
Interactive sessions will be included on:-
Customer needs — workgroup to identify & discuss customer needs & how to meet them
Dealing with Complaints — Role play based on situation & outcome
Action plan for progress — interactive brainstorm session & completion of personal plan
The main Course Elements will include:
Identifying Your Customer’s needs
The importance of Customer Service today
The different types of customer- internal, external & personality differences
Building rapport
Questioning & Listening Skills
Knowing Your Product
Meeting Customer Expectations
Recognising potential sales
Professionalism & Positive Service
Developing a Service Plan
Retaining your Customer
Building on your customer base & gaining referrals
Ensuring satisfaction
Dealing with complaints positively
Projecting a Positive Image
Improving Interpersonal Skills
Projecting a Positive Image AT ALL TIMES
Identifying the benefits: - to you, to the customer, to the business.
Informal marketing
Action Plan for Personal Excellent Customer Service
This training can be tailored
