Dynamic Customer Service Duration: 1 Day
Course Overview
Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to deliver an exceptional level of customer service to your customers
Who should attend?
This course is designed for anyone working in a customer service role, anyone who interacts with external customers and anyone who wants to build better relationships with internal customers
Course content
- Understanding and exceeding customer expectations
- Providing exceptional customer service
- Building trust and rapport
- Listening and communication skills
- Relationship building
- Internal and external customer service
- Transactional analysis
Benefits for the individual
- Understand the other person’s point of view
- Recognise how effective communication builds better relationships
- Understand the power of active listening and responding skills
- Use positive language
- Effectively manage relationships
- Improve customer experiences
Benefits for the organization
- Be recognised as a high quality organisation that exceeds customers’ expectations
- Differentiate your organisation from competitors
- Build co-operation between departments
- Reduce customer complaint levels
- Create customer loyalty
This training can be tailored
Dynamic Customer Service Duration: 1 Day
Course Overview
Course overview This course will help you identify ways that can make a big difference to customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to deliver an exceptional level of customer service to your customers
Who should attend?
This course is designed for anyone working in a customer service role, anyone who interacts with external customers and anyone who wants to build better relationships with internal customers
Course content
- Understanding and exceeding customer expectations
- Providing exceptional customer service
- Building trust and rapport
- Listening and communication skills
- Relationship building
- Internal and external customer service
- Transactional analysis
Benefits for the individual
- Understand the other person’s point of view
- Recognise how effective communication builds better relationships
- Understand the power of active listening and responding skills
- Use positive language
- Effectively manage relationships
- Improve customer experiences
Benefits for the organization
- Be recognised as a high quality organisation that exceeds customers’ expectations
- Differentiate your organisation from competitors
- Build co-operation between departments
- Reduce customer complaint levels
- Create customer loyalty
This training can be tailored
