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Developing Assertiveness And Confidence Duration 1 Day

Course Overview

This one day programme has been designed to enable the candidate to discover how effective assertiveness can have a positive impact in the workplace; we also look at handling difficult people and situations with confidence. We also cover the need to understand the different assertive behaviours and how to build a rapport when dealing with difficult people of situations.



Understanding Different Assertive Behaviours

  • What is your own style?
  • Learn the benefits of adopting a more assertive behaviour.
  • Identify your own communication strengths and weaknesses.
  • Discover the key differences between the various assertive behaviours.
  • Learn to recognise passive, aggressive, submissive, indirect or assertive behaviour.

Assertive Communication Skills

  • Learn to confidently use your voice.
  • Identify the power of body language.
  • Recognise the importance of listening skills.
  • Learn how easy it is to build rapport and trust.
  • Learn the impact of positive and negative phrases.
  • Discover how to make an excellent first impression and the benefit.

Key Techniques

  • Learn how to delegate simple tasks.
  • Learn how to use the correct level of assertiveness.
  • Saying “No” with confidence and clarity.
  • Learn to take responsibility for your role and workload.
  • Recognise how to respect the views and beliefs of others.
  • Direct approach Vs Non-Direct approach.
  • Learn how to express your views and get results that benefit you and others.
  • Effective communication and how to use this to your advantage.
  • Discover how to establish facts and gain clarification through effective questioning.

Creating a Successful Outcome

  • Identify the importance of win/win.
  • Learn how to disagree with people constructively.
  • Learn how to approach difficult and aggressive people with confidence.

This training can be tailored