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Microsoft Outlook Level 1 Duration: 1 Day

Course Overview

Course objectives: We introduce the candidate to Outlook then move to look at the Outlook Windows and using address books. Concentrating on sending and receiving mail and mail options we then cover organising mail in folders, work on calendars and how to create Outlook tasks and notes. This course gives the delegate the confidence to use the fundamentals of this communication software. Target Audience: This course is designed for new users of MS Outlook. If you are self-taught, then the course will also help bridge any gaps in your knowledge. Course Prerequisite: You should have a basic knowledge of Outlook and basic Microsoft Windows, This course is designed for new users of MS Outlook. If you are self-taught, then the course will also help bridge any gaps in your knowledge





Outlook Overview

Outlook environment, Ribbons and Toolbars

Navigation Pane

Preview Pane

Access Help

Outlook To Do Bar

To do Bar

File Tab

People Pane

Address Books

Understanding address books

The global address list

Contacts / Personal address book

Creating contacts

Contact options Sending an email to a contact

Creating a distribution list

More contact folders

Add a contact from an email

Shared Contacts

Find Geographical position of contact

Working with Messages

Addressing the message

To, Cc and Bcc

Composing and Formatting

Mail Formats


Sending / receiving

Read emails in the Preview Pane

Read Emails by opening and closing

Reply, Forward, Forward to all


Create an Auto signature

Attaching Files

Set importance and sensitivity

Read and delivery receipts

Organising Mail

Create mail Folders

Move mail

Deleting messages

Sort and Find messages

Quick Find

Clean-up Mailbox

Using Out of Office Assistant



Using the Calendar

Enter appointments

Appointment formatting

View and navigate within calendar

Enter Events

Adding religious/National Holidays

Schedule Meetings

Creating other calendars

Viewing other calendars

Merging calendars

Printing the calendar

Set Reminders

Dealing with reminders

Tasks & Notes

Enter Tasks in task view

Enter tasks in to do bar

Setting reminders

Delete tasks

Create Recurring Tasks

Delegate Tasks to others

Sending a status report

Entering and Editing Notes

Re-colouring notes

Forwarding notes to others

Saving a note to your desktop

Default Options

Set options for the various aspects of Outlook

Understand data files (PST)