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Courses


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This Advanced level programme has been designed for existing managers to further develop their individual skills. In the training we focus on people performance, dealing with staffing issues and staff development to obtain maximum staff performance.

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Write business letters, memos, faxes and e-mails that get results Plan writing in terms of objectives, content and structure, for the reader Choose the best style and tone for a particular purpose and reader persuade through writing Select appropriate language Construct sentences and paragraphs to best effect Use good grammar, correct spelling and effective punctuation Avoid common pitfalls and mistakes

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As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful.

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Employees, who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps businesses retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. In addition, satisfied customers are more open to additional sales messages and are likely to refer others to that business.

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Almost everyone has had at least one experience of poor Customer Care be this form unhelpful staff, undelivered promised or simply absence of an apology when experiencing a delay. There are examples of outstanding Customer Care but this seems to be the exception rather than the rule. The fact is many of these grievances could easily be avoided with thought, planning and training.

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Enhancing executive performance For most organisations the most valuable resource is executive performance. The PA takes responsibility for much of the organisation and co-ordination of an office. It is a task which calls for tact and diplomacy as well as effective communication skills. A good PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.

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Based on competent and professional buying skills, delegates are taught how to negotiate with perspective providers without resorting to high-pressure techniques. From prospecting to knowing the negotiation range is explained and delegates are taught the importance of developing skills such as body language, Listening Skills, Competitor Analysis Skills.

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At the end of day 2 you will use PowerPoint to present to the group so ideally you should have some knowledge of MS PowerPoint.

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